As one of the first points of contact for our customers, our contact centre teams are the friendly voice of HSBC. If you have experience of delivering exceptional customer service and a professional telephone manner, join our team in the UK and enjoy all the rewards of working for one of the world’s biggest banks.
What will you be doing?
We look for people who can provide a high-quality telephone-based service to ensure our customers feel valued. You’ll be the type of person who has the resilience to thrive in a busy contact centre environment and you’ll be keen to grow your knowledge and expertise so you’re ready to help with the vast range of customer requirements and queries – anything from questions about their current or business account to educating them on our array of products and digital banking platforms.
Read more from our own people
Sarah Longworth
Customer Service Representative, Wealth Technical Support, Wealth & Personal Banking
A rewarding place to work
We offer a starting salary of GBP23,205 per annum and we’ve embraced hybrid working across our teams, so you’ll spend some of your time collaborating with your teammates in the office and the rest of your time working remotely from home.
Our contact centres provide a good entry point into the financial services industry. We offer tailored development programmes to support your knowledge and career progression. We’re also committed to helping our local communities through volunteering days and events sponsorship. Our team is inclusive and diverse, with people from different backgrounds, interests and at different stages of their careers who enjoy working together in a supportive, collaborative, and flexible environment.
Below is a snapshot of some of the great benefits you can also look forward to once you start here:
- 25 days’ paid holiday (+ bank holidays)
- Employee discounts
- Pension/healthcare schemes
- Emergency back-up care for your children or adult dependents + family-friendly policies
- Healthcare plans and Digital GP
- Give As You Earn
- Cycle2Work scheme
- Holiday buy/sell
- Motor breakdown cover
Some of our locations also provide free parking, on-site gym, and a subsidised on-site nursery.
Where can you join our team?
To find out more about the roles we currently have available, see our live opportunities or sign up for a job alert to be notified when we’re hiring in your area.
- Birmingham (opens in new window) (opens in new window)
- Fareham (opens in new window) (opens in new window)
- Hamilton (opens in new window) (opens in new window)
- Leeds (opens in new window) (opens in new window)
- Leicester (opens in new window) (opens in new window)
- Sheffield (opens in new window) (opens in new window)
- Swansea (opens in new window) (opens in new window)
I started out in the call centre in Leeds around five years ago and I've had a wonderful career so far at HSBC.
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