HSBC and AI
We’re striving to be a leader in the ethical and responsible development and deployment of artificial intelligence (AI) in financial services.
We’ve been working with AI for many years. Our earliest machine learning models were developed a decade ago. Looking ahead, we’re excited by the potential of AI to enhance the way we serve our customers and the way we work.
Future focus
Our teams of data scientists, AI engineers and researchers are constantly exploring new ways for AI to enhance our business.
Leveraging the AI opportunity
Ian Glasner, the bank’s emerging technology leader, describes the incredible potential of AI and how we’re using it to deliver even better experiences for our customers.
Delivering impactful AI
Mathematician and developer Maisie Muir talks about our start-up culture and her passion for creating effective AI solutions.
AI at work
We build our own solutions and work with best-in-class partners.
The power of AI in fighting financial crime
The technology is helping us find and tackle financial crime faster and more thoroughly than ever before, says Jennifer Calvery.
Market insights in the blink of AI
Our AI Markets service uses natural language processing to open up a world of data and analysis for investors.
Our AI investments
We’re partnering with early-stage technology companies at the leading edge of financial services to drive innovation at scale.
Using AI safely
Our commitment to using data and AI ethically and responsibly underpins everything that we do.
How we manage the risks
Balancing the risks with the opportunities AI brings for our customers and employees is critical, explains Steve Albrecht.
HSBC’s Principles for the Ethical Use of Data and AI
We’ve created a set of standards to ensure we use data and AI in the right way and in our customers’ best interests.
Humans + machines = an ethical AI future
It’s vital that when humans and machines work together, artificial intelligence is used responsibly and ethically, says EJ Achtner.