HSBC and AI
We’re striving to be a leader in the ethical and responsible development and deployment of artificial intelligence (AI) in financial services.
We’ve been working with AI for many years. Our earliest machine learning models were developed a decade ago. Looking ahead, we’re aiming to build a bank designed for the future by embedding AI solutions that benefit our customers and our colleagues.
We’re making generative AI tools available to all colleagues to simplify processes, procedures and policies, and equipping customer-facing colleagues with the AI tools they need to deliver more personalised services.
Future focus
We’re empowering colleagues to use AI to create personalised experiences for customers, while keeping human judgement, decision-making and accountability at the core.
We’ve appointed our first Chief AI Officer
David Rice has taken on this new role to provide clear enterprise leadership for AI adoption within the bank as we sharpen our focus on deploying AI at scale.
Delivering impactful AI
Mathematician and developer Maisie Muir talks about our start-up culture and her passion for creating effective AI solutions.
AI at work
We build our own solutions and work with best-in-class partners.
Leveraging the AI opportunity
Ian Glasner, the bank’s emerging technology leader, describes the incredible potential of AI and how we’re using it to deliver even better experiences for our customers.
Market insights in the blink of AI
Our AI Markets service uses natural language processing to open up a world of data and analysis for investors.
We’re partnering with AI powerhouse Mistral
We’ve announced a strategic partnership with French start-up Mistral AI to enhance and accelerate the use of generative artificial intelligence across the bank.
Using AI safely
Our commitment to using data and AI ethically and responsibly underpins everything that we do.
How we manage the risks
Balancing the risks with the opportunities AI brings for our customers and employees is critical, explains Steve Albrecht.
HSBC’s Principles for the Ethical Use of Data and AI
We’ve created a set of standards to ensure we use data and AI in the right way and in our customers’ best interests.
Transforming HSBC with AI
Artificial intelligence presents an enormous opportunity to transform the way we work and serve our customers.