Our Contact Centre Business team in Hong Kong was renamed as HSBC Contact Centre and Remote Channel in 2023 as we move to become a remote customer relationship management team providing premium customer service through phone banking and digital banking platforms to our Premier, Premier Elite and Global Private Banking customers. Our Contact Centre and Remote Channel team is a vital part of the wider Retail Banking and Wealth Management Distribution team in Hong Kong.
Grow your career in banking with one of the world’s largest international banks
Whether you are already working in banking and financial services, or in a customer service role in another industry, or a recent graduate, we look forward to helping you to build a successful career in banking.
We will provide you with comprehensive training and sponsor you to obtain required qualifications and certifications so you can transition smoothly into the role.
You will learn a wide range of banking and wealth management products, including credit cards, loans, investment, and insurance products, and enjoy our people development programme that will help you progress your career within Wealth and Personal Banking and across the bank.
HSBC is leading other banks in remote customer relationship management. I enjoy providing banking and wealth management services to our top-tier customers, working alongside with Al and state-of-the-art technologies as well as passionate and helpful colleagues!
A rewarding place to work
We offer a competitive starting salary and flexible work arrangements, such as shift scheduling, work locations and dress code.
Our Contact Centre and Remote Channel team provide a good entry point into the financial services industry. We offer a clear career path for our people to develop themselves and progress in their career.
Below is a snapshot of some of the great benefits you can also look forward to once you start here:
- Up to ten types of paid leave (including 20 weeks of maternity leave, 40 days of paternity leave)
- Comprehensive worldwide medical insurance covering employee, their spouse or domestic partner and their children.
- Borrow up to 100% of the purchase value of a property, subject to repayment limits and other terms and conditions.
- Financial subsidy scheme for employees to acquire job-related knowledge and future skills.
- Special employee discounts and offers for electronic appliances, personal care, hotels and leisure packages, etc.
- The Wayfoong Nursery School provides childcare services to our employees with children aged between two to six.
Join us today
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Edmund Lam
Listen to Edmund, how he’s been enjoying job satisfactions, customer recognitions and interesting life experiences at HSBC Contact Centre and Remote Channel.
Ming Yan
Find out how Ming, a Senior Team Manager, has been supported to advance her career quickly in HSBC Contact Centre and Remote Channel.