Jo Austin

My journey at HSBC has been a path filled with challenges and triumphs, but it's also been incredibly rewarding. Seven years ago, I stumbled upon a job posting and, to my surprise, ended up in a role that would change my life. What drew me in was the promise of flexible working, something that felt like a lifeline given my circumstances.

I have epilepsy, which can be unpredictable, and I'm also a carer. Balancing a demanding job with these responsibilities isn't easy, but HSBC has been incredibly supportive. I've been given the tools and flexibility I need to succeed, from assistive technology to understanding line managers. For instance, when my husband had major heart surgery, my team rallied around me, giving me the time and space to be there for my family.

One of the highlights has been my involvement with the Ability Employee Resource Group. Connecting with others who face similar challenges has been a game-changer. We’ve launched initiatives like the carers charter and created a safe space for people to share their experiences. I've even had the opportunity to speak at external events about HSBC's commitment to inclusion. It's incredibly fulfilling to know that I'm making a difference.

Beyond the professional growth, HSBC has given me a sense of purpose. I've learned that it’s okay to talk about my challenges without fear of judgment. This openness has created a supportive network around me. I’ve also had the chance to work on some innovative projects and gain recognition for my work. To anyone considering a role at HSBC, I'd say go for it. The bank offers a unique blend of support, opportunities, and a genuine commitment to diversity and inclusion. While there are challenges in any job, the support network, and resources available at HSBC make a real difference.

My journey at HSBC is far from over, but I'm excited to see where it takes me. With the bank's continued support, I’m confident in my ability to achieve my career goals.