Andrew Stanley

“We don’t always get everything right, but we react quickly and make things right.” I’ve found this to be true so often throughout my time with HSBC, and I’ve seen how we have evolved at pace over the last twenty-five years. It’s a long time to spend anywhere, let alone a workplace.

But HSBC hasn’t felt like just a job. It’s been a journey, a rollercoaster at times. I started in a world away from the sleek offices of today – a branch inside a Morrisons supermarket. Where we were literally tasked with selling financial products while people were browsing for bread? Those were interesting times!

I’ve moved around the country, from the bustling Hertfordshire branches, vibrant Brighton, the vast diversity of London, and now in my new home, Birmingham. I’ve worn many hats, from sales and service, mortgages, business banking, and financial crime risk. Each role has been a stepping stone, shaping the person and the professional I am today. Along the way, I’ve had incredible mentors who’ve guided and supported my growth. Their belief in my abilities has been instrumental in my career progression.

But it’s not just about the career progression. It’s about the people, the culture, and the journey towards a more inclusive workplace. Being part of Pride UK, especially co-chairing the Birmingham chapter, has been a defining experience. It’s given me a platform to advocate for the LGBTQ+ community and to drive positive change within HSBC. I’ve witnessed firsthand how Employee Resource Groups (ERGs) can be a catalyst for transformation, not just for employees but for the bank as a whole.

“We don’t always get everything right, but we react accordingly and make things right.”

As an example, I remember the time we were planning for an event connected to Birmingham Pride. I wanted to make sure we were being actively inclusive. I wanted to book a couple of sign language interpreters. I thought I would be challenged on the additional cost, when I had no evidence that anyone attending would even need an interpreter, but conscious inclusion is important. I was pleasantly surprised how easily this was approved; the bank was completely on board. Seeing that interpreter communicating with members of our community was a moment of pure joy. It was a tangible example of HSBC being genuine with its commitments around inclusion.

One of the most significant changes I’ve seen at HSBC is the emphasis on work-life balance. Hybrid working arrangements have made a huge difference for employees. It’s about more than just the hours you put in; it’s about creating a supportive environment where people can thrive.

HSBC has evolved dramatically since I joined. It’s a place where I can be myself, where difference is celebrated. And that’s something truly special. I’m excited to see what the future holds for both me and the bank.”